Prescriptions
USE THE ABOVE LINK TO ORDER YOU MEDICATION ONLINE
Further information can be found below.
Emerade Epipens
If you have one of the Emerade epipens, please contact us to obtain a different brand as we have been notified of potential faults with this brand.
Patients of The Riverside Practice can contact the Prescription Clerks by calling the surgery between the hours of 09:30 to 15:00 Monday to Friday.
Please remember that we are unable to accept requests for medication over the phone.
Unfortunately we do not have the capacity to call patients when their prescription is ready. However, to support our patients and when appropriate to do so, you will receive an SMS message advising you that your prescription has been issued.
Most local pharmacies provide a text messaging service letting patients know when their prescription is ready for collection. If you wish to receive this service please register with your nominated pharmacy.
Our Precription Clerks are not clinically trained, but are in contact with Clinicians who assist them with queries. Sometimes however, your pharmacy may be able to help you directly.
| PRESCRIPTION PHONE LINES - (Option 3) | AM | PM |
| Phone lines are open between the hours of: | 09.30 - 13.00 | 14.00 - 15.00 |
| PRESCRIPTION QUERIES OFFICE OPENING HOURS: | ||
| The opportunity to discuss your prescription queries directly with a member of our Prescribing Team | Between 11.00 & 11.30 | |
| At all other times please allow the Prescribing Clerks the time needed to safely and efficiently work through the large volume of medication requests and queries from patients, hospitals and other Health Care Providers. | ||
PATIENT PRESCRIPTION INFORMATION SHEET
|
Description |
Timescale |
Information |
|
Repeat request |
2 clear working days |
We require 2 clear working days (this does not include the day requested). We have no control over how long the pharmacy will take to dispense. Further informatiion can be found here: How to Order Your Medication |
|
Hospital Medication Requests (inc Community Clinics) |
As per Hospital Contract 7 days from receipt of communication from the hospital |
If the hospital deems your medication to be urgent, they are then obliged to give you a minimum of 7 days worth of medication. For more information use this link: New Medication Prescribed by Hospitals or Community Clinics |
|
Patient Medication Change Requests DOES NOT INCLUDE HOSPITAL REQUESTS |
2 clear working days |
In all cases a clinician will need to authorise any patient requests to increase/decrease or change medication, so we ask for 2 clear working days. |
|
New Patient Medication |
14 working days |
Please ensure your previous practice has provided you enough medication whilst your new registration takes place. This should be at least 2 weeks of medication. |
|
Non Availability of Medication |
4 working days |
The patient is asked to contact other local pharmacies in the area to check as they may have stock. Precription Clerks also contact MOT for their advice. Use this link for more details: Unavailable Medication |
|
Rapid 7 Day Prescription Requests |
Depending on the time of day requested. |
In cases where the patient feels they cannot wait for their reqeust to follow usual protocol, we aim to provide a Rapid 7 Day Prescription.
For further details please use this link: |
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Life Saving Medication Requests Exceptional circumstances - when repeat process unable to be followedRequests for the following medication only will be turned around as detailed above Anti-coagulation medication Insulin Epilepsy Medication Inhalers Reducing courses of Steroids Epipens |
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We cannot issue prescriptions from Hospital Prescriptions. You need to get these dispensed at the hospital or be prepared to wait until we receive the necessary communication from the Hospital. Please note we get 7 days from receipt of this letter to turn requests around. |
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Medication that is available Over the Counter will need to be purchased by the patient until a prescription can be raised in line with normal practice policy. When required Medication will be dealt with as a normal Repeat Request. |
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We aim to work to these timescales, however at busy times there may be a delay, for which we apologise. |
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Electronic Prescribing Service (EPS)
28 Day Prescribing Policy
Bank Holiday Pharmacy Opening Timetable
Medicine Optimising Team and Wastage
Open the Bag!
Prescription Fees
Sedating Medication for Fear of Flying
I'm Away From Home But Need Medication
I'm Away From Home But Need Medication!
This link will help you find services in your area as well, when you are not local to March https://www.riversidepractice.com/services-near-me