Rescue Packs - Inaccurate Information

Inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions

We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to before doing anything else.



Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions in a number of ways:

  • Online - follow the link at the top of this page. First-time users will need to complete a simple registration.
  • By hand - drop your computer printed repeat form into reception with the required items clearly marked.
  • By post - send it to us remembering to include a stamped addressed envelope, if you want us to post it back to you.
  •  We are unable to accept requests for medication over the telephone - This is a safety measure implemented by the GP Partners.
Please allow 2 full working days for your prescription to be processed.
ie; prescriptions left on a Monday will not be ready for collection at the surgery until Thursday.
Please help us by giving us enough time to deal with your prescription. If we do not get the required notice for your repeat prescription, we may not be able to issue it in time before your medication runs out
If you have your prescription sent to a pharmacy (such as Boots or Lloyds) you will need to allow an additional 2-3 days prior to collection.

Please be advised that the Riverside Practice does not call patients when their prescription is ready.

Most pharmacies provide a text messaging service, letting patients know when their prescription is ready for collection, if you wish to receive this service you will need to register this with your nominated pharmacy.


Due to safety measures in line with advise from Public Health England and the spread of the Coronavirus :  

The WALK IN prescribing clinic has been suspended until further notice.

Please telephone the practice between 11am & 12pm and choose

“OPTION 2” to speak with a prescribing clerk.

Please do not approach the reception desk 

Prescription Department Availability

Phone lines are open between the hours of:  09.30 - 13.00 14.00 - 15.00
The opportunity to discuss your prescription queries directly with a member of our Prescribing Team 11.00 - 12.00
At all other times please allow the Prescribing Clerks the time needed to safely and efficiently work through the large volume of medication requests and queries from patients, hospitals and other Health Care Providers.

Requests for Urgent Prescriptions

All urgent requests for medication will need to be requested by completing a "Requesting an Urgent Prescription" form available at the surgery.

Please ensure this form is fully completed.

Once completed you will need to give the form to a member of the reception team.

Request received BY 1PM              The prescription will be ready for collection at the surgery after 5.30pm the following day.

Request received AFTER 1PM        The prescription will be ready for collection at the surgery after 5.30pm the day after tomorrow.

You will be issued with up to 7 days’ worth of medication only.

On collection of this urgent script you will need to complete the usual repeat medication request procedure in the usual manner, this will be processed in line with our protocol.  The practice protocol for repeat prescriptions is 2 CLEAR WORKING DAYS.

We will honour two urgent prescription requests; additional urgent medication requests will be issued in line with practice policy of allowing two clear working days.



We are unable to process hospital medication changes until the official letter from the hospital has been received, clearly identifying the changes required.  This can take up to 14 days. 

If the changes or introduction of medication is deemed urgent by the hospital, the hospital must provide the medication through their own pharmacy.

The hospital is required to supply patients with medication following discharge from inpatient or day case care. Medication must be supplied by the hospital for a minimum of seven days. 

Issuing of Medication from the Hospital



If you have a query about your repeat prescription it may be possible for our prescription clerk or your  pharmacist to assist you in answering your query.

The pharmacies in March (Boots, Lloyds & Tesco) offer a prescription collection service.

Please ask at your pharmacy for details of the delivery/collection service they may provide.

Contacting our Prescription Clerks

Patients of The Riverside Practice can contact our Prescription Clerks by calling the surgery between the hours of 09:30 to 12:30 Monday to Friday.

Please remember that the Prescription Clerks are unable to accept requests for medication over the phone.

Medicines Management and Wastage

Working with the Medicines Management Team from the CCG we are keen to avoid wasted medications.

We would ask that you do not order medications that you do not need.

In addition if the amounts of your medications need reconciling so you can order all the medicines that you require at the same time, it would be helpful if you could let our prescribing clerk know the number of tablets you require to do this.

Electronic Prescribing Service

EPS enables the doctor to send your prescriptions electronically to a pharmacy of your choice. This makes the prescribing and dispensing process more efficient and convenient for you, the practice and the pharmacist as nobody has to handle paper prescriptions.

EPS is reliable, secure and confidential.  Your electronic prescription will only be seen by the same people in the surgery, the pharmacy and the NHS prescription payment and fraud agencies that see your paper prescription now.

Using EPS means you don’t have to come to the surgery to pick up a paper prescription.  Instead we will send it electronically to the pharmacy you choose saving you time.  You can choose to get your medications from a pharmacy close to where you live or work or go shopping and you may not have to wait as long for your repeat prescription to be ready.

EPS may not be suitable for you if you don’t get prescriptions very often or if you pick up your medicines from different places.

How can you use EPS?

Any of our reception and prescribing staff can set you up for EPS all you need to do is nominate a pharmacy to which we will send your prescription electronically.  If you change your mind about using EPS or wish your prescriptions to go to a different pharmacy please let us know before your next prescription is due so we can ensure it doesn’t go to the wrong place.

For more information on EPS visit EPS Guide for Patients or Electronic Prescribing Service

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free.

This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions

More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.15
  • 12-month prepayment certificate (PPC): £105.90
  • 3-month PPC: £29.65

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Open The Bag

Patients urged to "open the bag" as new campaign launches

People in Cambridgeshire and Peterborough are being urged to ‘open the bag’ when they get prescriptions to help reduce medicines waste and save money for the NHS.  

The call comes from Cambridgeshire and Peterborough CCG as part of a new campaign to tackle wasted medicines which costs an estimated £4.67m in Cambridgeshire and Peterborough each year – funds that could be used for reinvestment in health services elsewhere.

Anyone who gets a prescription can help their local NHS by opening their prescription bag at the pharmacy counter when they receive their medicines, and hand anything they no longer need back to the pharmacist. They should also make sure they only order the medicines they will use, as any medicine returned to a pharmacy must be destroyed, even it if has not been opened.

Sati Ubhi, Chief Pharmacist, Cambridgeshire and Peterborough CCG, said: “There are some really easy things which everyone can do to help prevent waste and make the most of scarce NHS resources.

“Our messages are simple – don’t order any medicine you don’t need, open the bag and give anything you don’t require back to the pharmacist or delivery driver, and always tell you’re GP, pharmacist or nurse if you can’t take a medicine.”

Of the £4.67m of medicines wasted each year*, estimates show that in Cambridgeshire and Peterborough:

  • £1.7m is being returned to pharmacies because it’s not needed
  • £1.4m is kept in the home and is out of date
  • £0.78m is disposed of in care homes

Audits show that around half the medication returned to pharmacies has not been opened, which means people are ordering it but don’t even start to use it. Although pharmacies can accept unused medicines back from patients, Department of Health regulations state these cannot be reissued and must be safely disposed of.

Meb Datoo, local pharmacist agrees with the campaign, “The NHS simply cannot afford to waste medicines, and we all have a role to play in this. If you open the bag whilst you’re still in the pharmacy, and find something you don’t need then you can just hand it back to a member of staff, which means it can then be used for another patient. Also if you have any questions or queries about how to get the best from your medicines then just ask to speak to your pharmacist.”

Sati Ubhi added: “People often ask us how they can help reduce costs for the NHS. This is an easy way to do just that, and will make a significant difference. Drugs can only be used by the patient they are prescribed for, and cannot be sent abroad to help in other countries. As a result, any drugs which leave the pharmacy and aren’t used end up being wasted – which is why we’re asking people to take action as soon as they pick up their prescription by opening the bag there and then.” *These estimates are based upon the NHS England national waste report published in June 2015 and applied to our CCG total primary care prescribing spend for 2015/16 to give the breakdown and total waste estimate value in our CCG.