Prescriptions

USE THE ABOVE LINK TO ORDER YOU MEDICATION ONLINE

Further information can be found below.

PATIENT PRESCRIPTION INFORMATION SHEET

 

Description

   Timescale

Information

Repeat request

   2 clear working days

Can be issued up to 7 days in advance. We require 2 clear working days (this does not include the day requested). This then gives the pharmacy 5 days to dispense your prescription.  Further informatiion can be found here: How to Order Your Medication

Hospital Medication

Requests

(inc Community Clinics)

   As per Hospital Contract

7 days from receipt of communication from the hospital

If the hospital deems your medication to be urgent, they are then obliged to give you a minimum of 7 days worth of medication. For more information use this link: New Medication Prescribed by Hospitals or Community Clinics

Patient Medication Change Requests

DOES NOT INCLUDE HOSPITAL REQUESTS

2 clear working days

In all cases a clinician will need to authorise any patient requests to increase/decrease or change medication, so we ask for 2 clear working days

New Patient

Medication

14 working days

Please ensure your previous practice has provided you enough medication whilst your new registration takes place.  This should be at least 2 weeks of medication.

Non Availability

of Medication

4 working days

The patient is asked to contact other local pharmacies in the area to check as they may have stock.   Precription Clerks also contact MOT for their advice. Use this link for more details:  Unavailable Medication

Rapid 7 Day Prescription

Requests

Depending on the time of day requested.

In cases where the patient feels they cannot wait for their reqeust to follow usual protocol, we aim to provide a Rapid 7 Day Prescription.

 

For further details please use this link:

Rapid 7 Day Prescription Requests

Life Saving Medication Requests 

Exceptional circumstances - when repeat process unable to be followed

Requests for the following medication only will be turned around as detailed above

Anti-coagulation medication

Insulin

Epilepsy Medication

Inhalers

Reducing courses of Steroids

Epipens

We cannot issue prescriptions from Hospital prescriptions.

You need to get these dispensed at the hospital or be prepared to wait until we receive the necessary communication from the Hospital.  Please note we get 7 days from receipt of this letter to turn requests around.

Medication that is available Over the Counter will need to be purchased by the patient until a prescription can be raised in line with normal practice policy.

When required Medication will be dealt with as a normal Repeat Request.

We aim to work to these timescales, however at busy times there may be a delay, for which we apologise.

 

Contacting Our Prescription Clerks

Patients of The Riverside Practice can contact our Prescription Clerks by calling the surgery between the hours of 09:30 to 15:00 Monday to Friday.

Please remember that the Prescription Clerks are unable to accept requests for medication over the phone.

Please be advised that the Riverside Practice does not call patients when their prescription is ready.

Most pharmacies provide a text messaging service, letting patients know when their prescription is ready for collection, if you wish to receive this service you will need to register this with your nominated pharmacy.

Our Precription Clerks are not clinically trained, but are in contact with Clinicians who assist them with queries.  Sometimes however, your pharmacy may be able to help you directly.

PRESCRIPTION PHONE LINES - (Option 3) AM PM
Phone lines are open between the hours of:  09.30 - 13.00 14.00 - 15.00
PRESCRIPTION QUERIES OFFICE OPENING HOURS:
The opportunity to discuss your prescription queries directly with a member of our Prescribing Team SUSPENDED UNTIL FURTHER NOTICE
At all other times please allow the Prescribing Clerks the time needed to safely and efficiently work through the large volume of medication requests and queries from patients, hospitals and other Health Care Providers.

 

CHRISTMAS / NEW YEAR BANK HOLIDAY SCHEDULE FOR REPEAT PRESCRIPTIONS

Due to the Bank Holiday, there will be a slight delay in us processing your prescription.  Please see below for details.

If you feel your prescripiton is urgent and it meets the criteria as stated within the information sheet above on this website, you will need to complete the necessary form which can be obtained from Reception.

PUT INTO SURGERY BEFORE 1PM

LATEST TO PHARMACY OF YOUR CHOICE

Day

Date

Day

Date

Wednesday

21/12/22

Wednesday

28/12/22

Thursday

22/12/22

Thursday

29/12/22

Friday/Saturday/Sunday/Monday/Tuesday

23/12/22 - 27/12/22

Friday

30/12/22

 

Wednesday

28/12/22

Tuesday

3/1/23

 

Thursday

29/12/22

Wednesday

4/1/23

Friday/Saturday/Sunday/Monday

30/12/22 - 2/1/23

Thursday

5/1/23

Tuesday

3/1/23

Friday

6/1/23

We have no control over how long the pharmacies will take to dispense your Prescription. 

For Christmas we will close  on Friday 23rd December at 6pm and re-open on Wednesday 28th December as usual.

For New Year we will close on Friday 30th December at 6pm and re-open on Tuesday 3rd January 2023 as usual

28 Day Prescribing Policy

Please use the link below to view this ICS Policy

 

28 Day Prescribing

Electronic Prescribing Service (EPS)

Medicine Optimising Team and Wastage

Open the Bag!

Prescription Fees

Sedating Medication for Fear of Flying

I'm Away From Home But Need Medication

I'm Away From Home But Need Medication!

This link will help you find services in your area as well, when you are not local to March  https://www.riversidepractice.com/services-near-me

Local Pharmacies

This page is being revised, please bear with us.