Description

   Timescale

Information

Repeat request

   2 clear working days

We require 2 clear working days (this does not include the day requested). We have no control over how long the pharmacy will take to dispense. Further informatiion can be found here: How to Order Your Medication

Hospital Medication

Requests

(inc Community Clinics)

   As per Hospital Contract

7 days from receipt of communication from the hospital

If the hospital deems your medication to be urgent, they are then obliged to give you a minimum of 7 days worth of medication. For more information use this link: New Medication Prescribed by Hospitals or Community Clinics

Patient Medication Change Requests

DOES NOT INCLUDE HOSPITAL REQUESTS

2 clear working days

In all cases a clinician will need to authorise any patient requests to increase/decrease or change medication, so we ask for 2 clear working days. 

New Patient

Medication

14 working days

Please ensure your previous practice has provided you enough medication whilst your new registration takes place.  This should be at least 2 weeks of medication.

Non Availability

of Medication

4 working days

The patient is asked to contact other local pharmacies in the area to check as they may have stock.   Precription Clerks also contact MOT for their advice. Use this link for more details:  Unavailable Medication

Rapid 7 Day Prescription

Requests

Depending on the time of day requested.

In cases where the patient feels they cannot wait for their reqeust to follow usual protocol, we aim to provide a Rapid 7 Day Prescription.

For further details please use this link:

Rapid 7 Day Prescription Requests

Life Saving Medication Requests 

Exceptional circumstances - when repeat process unable to be followed

Requests for the following medication only will be turned around as detailed above

Anti-coagulation medication

Insulin

Epilepsy Medication

Inhalers

Reducing courses of Steroids

Epipens

We cannot issue prescriptions from Hospital Prescriptions.

You need to get these dispensed at the hospital or be prepared to wait until we receive the necessary communication from the Hospital.  Please note we get 7 days from receipt of this letter to turn requests around.  

Medication that is available Over the Counter will need to be purchased by the patient until a prescription can be raised in line with normal practice policy.

When required Medication will be dealt with as a normal Repeat Request.

We aim to work to these timescales, however at busy times there may be a delay, for which we apologise.