Prescriptions

USE THE ABOVE LINK TO ORDER YOU MEDICATION ONLINE

For further information use the link further down this page.

Contacting Our Prescription Clerks

Patients of The Riverside Practice can contact our Prescription Clerks by calling the surgery between the hours of 09:30 to 15:00 Monday to Friday.

Please remember that the Prescription Clerks are unable to accept requests for medication over the phone.

Please be advised that the Riverside Practice does not call patients when their prescription is ready.

Most pharmacies provide a text messaging service, letting patients know when their prescription is ready for collection, if you wish to receive this service you will need to register this with your nominated pharmacy.

 

PRESCRIPTION PHONE LINES - (Option 2) AM PM
Phone lines are open between the hours of:  09.30 - 13.00 14.00 - 15.00
PRESCRIPTION QUERIES OFFICE OPENING HOURS:
The opportunity to discuss your prescription queries directly with a member of our Prescribing Team SUSPENDED UNTIL FURTHER NOTICE
At all other times please allow the Prescribing Clerks the time needed to safely and efficiently work through the large volume of medication requests and queries from patients, hospitals and other Health Care Providers.

 

PATIENT PRESCRIPTION INFORMATION SHEET

 

Description

   Timescale

Information

Repeat request

   2 clear working days

Can be issued up to 10 days in advance. We require 2 clear working days. This then gives the pharmacy over 5 days to dispense your prescription.

New Medication from the hospital

   Officially as per CCG  Guidelines – 7 days from  receipt

If the hospitals deem your new medication urgent, they are obliged to give you a minimum of 7 days. We aim to turn requests around quicker than 7 days but sometimes this is not possible.

Increases in Medication

2 clear working days

In the majority of cases a clinician needs to authorise and so we ask for 2 clear working days. We also require written confirmation of this from the consultant/hospital and there may be a delay depending on the nature of the medication.

New Patient Medication

10/14 working days

Please ensure your previous practice has provided you enough medication whilst your new registration takes place.

Non Availability of Medication

4 working days

We have to contact Medicine Optimising Team and then consult with the clinician.

Emergency Prescriptions

The following working day after 5.30pm collection from the    surgery only.

7 day supply of tablets and capsules will be issued and ready for collection on the next working day for requests received before 1pm. After 1pm you will be required to wait a further day.   Requests received on a Friday will be available on the following Monday – unless your medication falls into one of the categories listed in the exceptions below then we will ensure you have your medication before the surgery closes for the weekend.

EXCEPTIONS

(we will turn requests for these medication around within 24 hours)

Anti-coagulation medication

Insulin

Epilepsy Medication

Inhalers

Reducing courses of Steroids

Epipens

We cannot issue prescriptions from Hospital prescriptions.

You need to get these dispensed at the hospital or be prepared to wait up to 14 days as per CCG guidelines

Medication that is available Over the Counter will need to be purchased by the patient until a prescription can be raised in line with normal practice policy.

When required Medication will be dealt with as a normal Repeat Request.

We aim to work to these timescales, however at busy times there may be a delay, for which we apologise.

 

Bank Holiday Community Pharmacy Opening Schedule

 

Please see the link below to our NHS England and NHS Improvement Regional website, where you will find door posters to print and display the opening times for community pharmacies over the Bank Holidays.

 

NHS England and NHS Improvement East of England » Pharmacy information

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