New Patients

Welcome to The Riverside Practice, March

A traditional practice striving to provide a quality service to the residents of March.

We hope that our website provides our patients with the information they require in an easy and convenient format.  It has been designed with the patient's needs at the forefront of everything from checking surgery times  times to letting us know what you think.

The practice is currently accepting new patients living within a three mile radius of the surgery premises at 23 Marylebone Road. 

The diagram opposite shows our Practice area.

Please note that if you move out of the practice area you will need to register at a practice closer to you.

To find other doctors in your area please go to www.nhs.uk/service-search and enter your post code.

If you would like to register with the practice please download the Regiatration Pack and GMS1 Registration Form below and follow the instructions included.

Please remember to complete all forms as fully as possible.

Once your forms are completed please return them to the surgery with some photo identification as soon as possible so that we can register you as a patient. 

Disabled Patient Facilities

The practice is suitable for disabled access.

There is wheelchair access via automatic doors at the main front entrance and there are toilet facilities for the disabled. There is also a lift large enough for a wheelchair.

Patient Accessible Information Standard

 

This is a new standard being introduced by NHS England which has been developed to support the Equality Act.

The purpose of the standard is to make sure that people with a disability, impairment or sensory loss have access to information that they can understand and get any communication support they might need. This also applies to parents and carers of these people.

This does not apply to:

  1. Patients who prefer to get their information in other formats that do not have a disability or sensory loss.
  2. Foreign language translation
  3. People who have difficulty reading or understanding information for reasons other than a disability, impairment or sensory loss for example due to low literacy or a learning difficulty like dyslexia as distinct from a learning disability.

For example they might need their information in a format other than standard printed letters; such as braille, easy read, via email etc.

Also they may need help with communication through use of a British Sign Language (BSL) interpreter, deafblind manual interpreter, an advocate etc.

What is included in the standard?

  1. Ask people if they have any information or communication needs and find out what they are
  2. Record those needs
  3. Highlight in the patient records what the needs are and how they should be met
  4. Share these needs with other NHS adult social care providers.
  5. Make sure that they receive information in a way that meets their needs and that they get any communication support that they need.

More information about the standard can be found at www.england.nhs.uk/accessibleinfo

NHS Accessible Information Standard update July 2015 BSL & subtitles:

If you need us to send you information in a different format to our standard letter, for example large print or easy read, or if you need help to communicate with us, for example because you use British Sign Language, please let us know.

If these needs change in the future please let us know so that we can update your record.

Temporary Patient Registrations

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

If you are away from home but need to see a doctor you can receive EMERGENCY TREATMENT from a local GP practice. Emergency treatment does not include routine appointments for on-going issues or non-urgent hospital referrals.

If you develop an acute illness while you are away from home that requires emergency treatment you can contact the surgery and ask to register as a temporary resident. We will ask you to complete a Temporary Registration Form

You can register as a temporary resident with a GP in England if you are in their area for longer than 24 hours but less than three months.

What does temporary registration mean?

You’ll still remain registered with your permanent GP, but you can see a temporary GP for up to three months. After three months your temporary registration will expire and you will either have to re-register as a temporary patient or permanently register with that practice.

The temporary GP will pass details of any treatment you have to your permanent GP, who will add the information to your medical records.

What information do I need?

In order to be able to treat you appropriately the following information is needed by a temporary GP:

  • details of any medical conditions you have
  • details of medical conditions you’ve had in the past
  • the name of any medicines you’re currently taking
  • details of anything you’re allergic to
  • contact details for your permanent GP

Read the answers to more questions about NHS Services and Treatments.

I’m Away From Home But Need Medication!

It is not our policy to issue prescriptions for repeat medication for temporary patients.

It is important that you remember to take enough medication with you when you travel away from home. If you are away from home and have run out or forgotten to bring medication with you, you should contact the surgery where you are registered. You can ask them to forward a prescription (either electronically or by fax) to a pharmacy near to where you are for you to collect.

It is up to you to locate a pharmacy and obtain their address, fax or Electronic Prescription Service (EPS) details.  You will need to pass these details to your GP surgery as they will not be able to forward a prescription without this information. You should not register as a temporary patient at a local GP surgery in order to obtain repeat medication.

If you are unable to contact your GP (e.g. it is out of hours) you may be able to get an emergency supply of your medicine either from an NHS walk-in centre or a local pharmacist subject to certain conditions.

You must have been prescribed the medicine before. In addition to this, the pharmacist:

  • will usually need to see you face-to-face
  • must agree that you need the medicine immediately
  • will usually need evidence that you have been prescribed that medicine before
  • must be satisfied with the dose that is most appropriate for you to take

The pharmacist will then make a note of:

  • your name and address
  • the nature of the emergency
  • the date of the emergency supply
  • the name, quantity, form (e.g. capsules, tablets or liquid) and strength of the medicine

Is it an NHS service?

No. Supplying medicine for people who have forgotten or run out of their regular medication whilst away from home is a private service that is not funded by the NHS. This means that pharmacists can charge for it. The charge will vary and will depend on the medicine and the pharmacist’s policy.

For more information on temporary registrations and obtaining medications please see the following links:

How can I see a GP if I am away from home?

Where can I get emergency medication?

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages: