DiFacto Patient Survey: Access to online NHS primary care services

About the Project | Di-Facto: Digital Facilitation in Primary Care (exeter.ac.uk)

This is repeat of a previous study, this time focusing on patients living with mental health conditions. The Di-Facto project is about digital facilitation, the ways in which general practices support their patients and carers in the use of online services. This study aims to understand more about the different ways that practices support their patients living with mental health conditions and carers in accessing and using online services and how these patients report using and being supported to use online primary care services. Through doing this we will explore the potential benefits and challenges associated with different digital facilitation activities so that any issues specific to patients living with mental health conditions can be identified. It is thought that people with mental health conditions may be more likely to experience digital exclusion and may need additional support when accessing online services compared to the general population.

Who will be able to take part?

Eligible patients were identified, recruited and are being followed up in this study.