Welcome to The Riverside Medical Practice
The Riverside Practice in March provides the highest quality health care from modern purpose-built premises in Marylebone Road, March.
The premises are designed and equipped to meet the needs of our patients.This includes wheelchair access to all rooms, disabled toilets and a hearing loop in reception. A wheelchair for patient use is available at reception. In the car park there are designated disabled parking spaces.
Our Doctors, Advanced Nurse Practitioners, Nurses and all our other staff are dedicated to offering a professional service.
With our website helping us to keep all our patients up to date with news and information about our practice.
People at highest risk from Coronavirus
Full list of those falling into the extremely vulnerable group:
- solid organ transplant recipients
- people with specific cancers
- people with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
- people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
- people having immunotherapy or other continuing antibody treatments for cancer
- people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
- people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
- people with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
- people with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)
- people on immunosuppression therapies sufficient to significantly increase risk of infection
- women who are pregnant and who also have significant heart disease, congenital or acquired
SERVICE CHANGES / AVAILABILITY
PATIENTS WITH DENTAL PROBLEMS - EMERGENCY GUIDANCE
Patients often attend GP practice with dental problems. GPs are not able to fully assess and treat dental problems. Treating patients with dental problems is not a GP responsiblity, even if a patient is not registered with a dentist.
If you have a toothache or other dental issues you will need to contact your local dentist or telephone NHS 111 if your usual dental surgery is closed or you are not registered with a dentist.
Please use the following following link to: How to find an NHS Dentist
EAR IRRIGATION - Service currently unavailable
Unfortunately we are currently unable to offer Ear Irrigation services, please find below a number of places which offer ear irrigation privately:
Cambridge Clear Ear
Kelsey Kerridge, Cambridge
01480 300 955
01945 466 386
£25 / £40
£40 / £70
Hearing Healthcare Centre
01223 360 700
01638 593 113
Clear Ear Clinic
Spire Hospital Cambridge
Please note that this is a sample of providers, and not an exhaustive list. Prices are correct as of June 2018 and are subject to change.
Riverside Practice "COVID 19" - Coronavirus Patient Information
Following guidance from Public Health, NHS England and the Cambridgeshire LMC (Local Medical Council) we would like to advise you of the following changes to the services provided by the Riverside Practice.
- We are keeping ALL face to face contact to a bare minimum
- Patients calling to request an appointment or home visit will be booked a telephone appointment by the reception team, with a GP or Advanced Nurse Practitioner. At this time you will not be offered a face to face appointment.
- If appropriate care or advice can be achieved during the consultation and in line with the needs of the patient you will not be required to attend the practice.
- If the clinician feels that a face to face appointment is needed and there are no COVID 19 infection concerns, an appointment will be arranged for you to attend the surgery.
- To reduce the risk of infection, please attend your appointment alone unless a parent/guardian or carer is required.
ENTERING THE BUILDING
- Patients will only be able to gain access to the reception area one at a time.
- Please remain in the foyer until called through
- Please remain at least 2mts/3 foot from anyone else who may be in the foyer.
- When approaching the reception desk, please remain behind the black & yellow tape on the floor and in front of the information board.
- Please do not be offended if you are asked to take a step back
CHRONIC DISEASE & ONGOING CARE MANAGEMENT
If you receive ongoing care from the practice, this will continue and you will be contacted by a member of the team to advise you of your appointment.
MEDICATION – REPEAT & ACUTE
- Please could all patients with online access “nominate a pharmacy”, this will allow for prescriptions to be sent directly to the pharmacy of your choice. You will then not need to attend the practice.
- The walk in Prescribing Clinic has been suspended.
- If you have any queries with your medication or prescriptions please call: 01354 661922 Opt: 2, between the hours of: 9.30 – 13.00 & 14.00 – 15.00 only.
- Please post all repeat prescription requests through the letter box, or in the repeat prescription box located in the foyer.
- We are unable to provide prescriptions for over the counter medication that is in short supply.
ON-LINE ACCESS - MEDICATION ORDERING
- We will be allowing registration for on-line services to be activated over the phone.
- 4 identity questions will be asked and an email address will need to be provided.
- A verification email will be sent and this will need to be verified by the patient.
- Log in details and passwords will be sent once verification has been achieved.
- On receipt of the log in details please allow 24hrs before attempting to log in.
- When logged in, please “nominate a pharmacy” before ordering your repeat prescription
- If there are any special requests please enter these into the comments/notes box.
- Alternatively download the NHS app - https://www.nhs.uk/apps-library/nhs-app/
- If following a telephone triage you are requested to supply a specimen, containers can be collected at the reception desk, they will be placed in an envelope clearly labelled with your initials.
- On returning the specimen, please make sure that you have labelled the container clearly and correctly with your name and date of birth.
- Please place the specimen in the specimen box located on the left when entering the practice.
- If you need to collect a repeat prescription or Med 3, for on-going conditions or non-virus related conditions, from the practice, please adhere to the above criteria on entering the building.
- Please state your name and what you are collecting
- The receptionist will place the item to the far right of the desk and will move back ready for you to collect.
FRUSTRATIONS & CONFUSION
We understand that changes can cause frustration and that these can be confusing. At this time we are unable to offer the same level of service and access as normal, but hopefully with the information provided above we can alleviate some of this confusion and anxiety. However, these measures have been implemented to keep us all safe and in line with specific guidance.
The Riverside Practice in line with the NHS “Zero Tolerance” Policy, will not tolerate any verbally aggressive or abusive behaviour to any member of the team and if this type of behaviour presents itself, it will be dealt with accordingly.
PLEASE HELP US TO HELP YOU AND THE STAFF OF RIVERSIDE TO STAY SAFE.
If you suspect you have Coronavirus, please logon to the NHS 111 website for the latest advice on: https://www.nhs.uk/conditions/coronavirus-covid-19/ .
We appreciate this is a challenging time for everyone and we hope to keep all our patients and staff well.
The Riverside Practice thanks you for your continued support
Coronavirus and your wellbeing
You might be worried about coronavirus (also known as COVID-19) and how it could affect your life. This may include being asked to stay at home or avoid other people.
This might feel difficult or stressful. But there are lots of things you can try that could help your wellbeing.
Please click here to be redirected to the Mind website
The new, simple and secure way to access a range of NHS services on your smartphone or tablet.
What the NHS App does
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- view your GP medical record securely
- register to be an organ donor
- choose how the NHS uses your data