IMPORTANT INFORMATION ABOUT THE CORONAVIRUS VACCINATION PROGRAMME
COVID-19 Vaccination programme
Finally we are able to share some news with you! The communications given out around the vaccine programme are tightly controlled by NHS England, and up until this week we have been asked to simply say “you will be contacted when a vaccine is available for you”. Thankfully that has now changed.
Locally the Pfizer vaccine began to be delivered at the end of December by local hospital hubs. Due to the complexity of the Pfizer vaccine, its cold-chain requirements and very short shelf-life, sites have to be able to give 1,000 doses within 3 days to the eligible cohorts. This is clearly very challenging, especially for small rural GP surgeries such as ours.
At the current time it is not possible for individual GP practices to deliver either the Pfizer or Astra Zeneca vaccine from their own premises to their own patients. This is a nation-wide directive. Instead, GP practices are working together as groupings (otherwise known as Primary Care Networks) of 45-50,000 patients to deliver the vaccine from one single site within that grouping, for all patients of the group of practices.
We are pleased to announce our local vaccination hub will be in Doddington.
The Doddington site will become operational from Monday 18th January, but we still await confirmation regarding when our vaccine delivery will be. We will be notified at least 3 days before our vaccine is due to arrive, only then can we start to book patients in.
The vaccine priority groups (ie who gets called for a vaccine when) have been decided centrally by NHS England. We have absolutely no ability to alter to this or make exceptions. The first groups to be vaccinated are care home residents and staff, health and social care workers and social care workers, and the over 80s. As each cohort is completed, we can then begin calling those in the next priority group.
We are not allowed to offer a choice of vaccine. Again, this is a national mandate. Our priority has to be to ensure that no vaccine is wasted, and that every dose is given to an eligible patient.
We do know that automated booking systems will be used to help deal with the huge administrative burden of booking hundreds of vaccine appointments in an extremely tight timescale. Those with mobile phone numbers on their records will be contacted by text initially, therefore if we do not have a record of your current mobile number, please ensure you update us with your mobile number. As soon as we are able to book appointments for those in the first priority group, you will be contacted.
Please DO NOT contact Reception about this until you are invited to do so.
For those patients without mobile numbers – please don’t’ worry. Our colleagues in West Cambs Federation are supporting us to contact patients, and they will be calling you via your Landline number and inviting you for the vaccination on our behalf.
We encourage patients to organise their own transport to attend the vaccination hub where possible and we encourage family and friends to support anyone who needs help safely accessing their vital vaccination appointment.
However, if you need help with transport, Cambs County Council are centrally gathering information of DBS checked volunteer drivers county wide and patients can call Cambridgeshire Covid Hub: 0345 045 5219 to book (possibly free transport) once you have an appointment.
In addition there is:
Community Care Scheme Fenland – 07944 814156 (small cover to cover fuel)
FACT – 01354 661234 – specialist adapted vehicles (cost involved)
We know that this has been a very frustrating time for you all, and the lack of information has been questioned by some.
As we are sure you can imagine, we are desperate to get going with this work. This will inevitably have an impact on staffing levels at the Surgery over the next months, as clinicians and admin staff are needed to staff the vaccine centre whenever we are in receipt of vaccine delivery. We will do our very best to ensure that we strike a balance between continuing to provide care from our Surgery, and playing our part in the vital national vaccination effort.
Thank you very much.
Dr Ben Curtis
GP Partner, Ramsey Health Centre
Clinical Director, Fenland PCN
On Behalf of the Riverside Practice
You can find out more about the COVID-19 vaccination programme, including frequently asked questions and patient information leaflets here https://www.cambridgeshireandpeterboroughccg.nhs.uk/news-and-events/latest-news/covid-19-national-vaccination-programme/.
Important Information about the Coronavirus - COVID 19
We’re here to help
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Your GP practice is open and if you need to see your GP, please ring us on 01354 661922.
You can also call NHS 111. Please do not come to the surgery unless you have an appointment.
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
If you are waiting for a check-up, please be assured we will be in touch
For the latest NHS information and advice on coronavirus or to book a test visit https://www.nhs.uk/conditions/coronavirus-covid-19/
What to expect when you visit our practice
To ensure the safety of our staff and patients we have measures in place to minimise the risk from coronavirus.
On arrival the inner lobby door is closed. This is to enable us to manage the number of patients within the practice at any one time. The door will be opened by a member of the reception team and you will be called forward.
All patients attending an appointment at the practice are asked to follow our safety guidelines:
- Please be on time for your appointment, if you are early please wait in your car or outside until your allocated appointment time
- If you are waiting outside, please ensure social distancing at all times (please wear suitable clothing for weather/bring an umbrella)
- Please wear a mask when inside the practice
- Once inside the practice, please follow signage and the one-way system in place
If you have any questions or concerns about attending your appointment, please contact the practice.
What to expect from your telephone consultation
The reception team will arrange a telephone call for you with a nurse or GP.
They will advise you of when to expect the call.
Things to consider ahead of your consultation:
Please ensure you are ready to accept the telephone/online call at the allocated time
- Find somewhere quiet and confidential to have the call and, if this isn’t possible or is tricky, make this clear when you are making your appointment.
- If you would like to have someone with you for your consultation, please ask a family member or friend can join the call with you
- It is a good idea to have a pen and paper with you so you can write down advice or next steps
If the GP or nurse decides they need to see you in person you will be offered a face-to-face appointment at the practice and they will confirm these details with you.
Access to Coronavirus testing
There is very high demand for coronavirus tests and it is vital tests are prioritised for people with symptoms to help stop the spread of the virus.
- If you have coronavirus symptoms, you must get a test.
- If you don’t have symptoms, don’t get a test.
If you have symptoms and need to book a test, you can do this online or by ringing 119.
Please be aware that GP practices or A&E are not able to provide Coronavirus tests.
We all need to play our part to protect the NHS Test and Trace service for those who really need it.
Stock up your medicine cabinet for winter
Ahead of the winter months patients are reminded to stock up your medicine cabinet with self care essentials.
Many winter illnesses such as colds, sore throats and upset stomachs can easily be treated at home with medicines available at low cost from your local pharmacy or supermarket - no GP appointment or prescription required.
Not only will this help save you time and to feel better quicker, but it will also help save the NHS much needed resources. Self-care essentials include:
- packet of pain relief (paracetamol)
- cold and sore throat remedies
- first aid kit
- upset stomach treatment
- rehydration treatment
- heartburn and indigestion treatment
Your local pharmacist can also offer you advice and guidance on the best treatment for you. Pharmacists are available on every high street and in supermarkets with many open evenings and weekends.
For further information on how to treat common winter illnesses visit www.nhs.uk
RIVERSIDE FLU VACCINATIONS 2020 - 2021
THE RIVERSIDE PRACTICE
would like to invite their patients
who are “ELIGIBLE” for the flu vaccination
to contact the practice to book a vaccination appointment
Seasonal flu vaccinations are offered free of charge to our patients who are in an ‘At Risk Group’ these consist of;
- People aged 65 or over
- All pregnant women
- People with a serious medical condition such as:-
- Chronic (long term) respiratory disease
- Obstructive pulmonary disease (COPD) or bronchitis
- Chronic heart disease, such as heart failure
- Chronic kidney disease at stage 3,4 or 5
- Chronic liver disease
- Chronic neurological disease such as Parkinson’s or Motor Neurone disease
- A weakened immune system due to disease such as HIV/AIDS
- Treatment (such as cancer)
- Morbid obesity (adults with a body mass index >40kg/m2
- Also people living in long-stay residential care homes or other long stay care facilities
- People who are in receipt of carers allowance or those who are the main carer of an older or disabled person whose welfare may be at risk of the carer falls ill.
EXTENDED FLU VACCINATION PROGRAMME
This winter, the flu vaccination is more important than ever to protect those most vulnerable as we prepare for the potential risks of both flu and COVID-19.
GPs and community pharmacists across the East of England have welcomed plans to extend the flu vaccination programme to those 50-64 year olds who weren’t previously eligible for a free jab.
In a phased approach, people aged 50 - 64 who are not in a clinical risk group will be offered the vaccine in December when additional vaccine stock becomes available.
We will contact you to offer you an appointment, so please wait to hear from us. Community pharmacies will also be able to offer the vaccine to you from November onwards. Please rest assured that if you are eligible for the vaccine, you will be contacted once it is being offered to your group.
Practices and pharmacies are following strict guidance and social distancing measures to make sure that it is safe for you to come for your vaccination. When you are offered your vaccine, please take the opportunity to gain this valuable protection for yourself and your community.
People at highest risk from Coronavirus
Full list of those falling into the extremely vulnerable group:
- solid organ transplant recipients
- people with specific cancers
- people with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
- people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
- people having immunotherapy or other continuing antibody treatments for cancer
- people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
- people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
- people with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
- people with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)
- people on immunosuppression therapies sufficient to significantly increase risk of infection
- women who are pregnant and who also have significant heart disease, congenital or acquired
SERVICE CHANGES / AVAILABILITY
PATIENTS WITH DENTAL PROBLEMS - EMERGENCY GUIDANCE
Patients often attend GP practice with dental problems. GPs are not able to fully assess and treat dental problems. Treating patients with dental problems is not a GP responsiblity, even if a patient is not registered with a dentist.
If you have a toothache or other dental issues you will need to contact your local dentist or telephone NHS 111 if your usual dental surgery is closed or you are not registered with a dentist.
Please use the following following link to: How to find an NHS Dentist
EAR IRRIGATION - Service currently unavailable
Unfortunately we are currently unable to offer Ear Irrigation services, please find below a number of places which offer ear irrigation privately:
Cambridge Clear Ear
Kelsey Kerridge, Cambridge
01480 300 955
01945 466 386
£25 / £40
£40 / £70
Hearing Healthcare Centre
01223 360 700
01638 593 113
Clear Ear Clinic
Spire Hospital Cambridge
Please note that this is a sample of providers, and not an exhaustive list. Prices are correct as of June 2018 and are subject to change.
Riverside Practice "COVID 19" - Coronavirus Patient Information
Following guidance from Public Health, NHS England and the Cambridgeshire LMC (Local Medical Council) we would like to advise you of the following changes to the services provided by the Riverside Practice.
- We are keeping ALL face to face contact to a bare minimum
- Patients calling to request an appointment or home visit will be booked a telephone appointment by the reception team, with a GP or Advanced Nurse Practitioner. At this time you will not be offered a face to face appointment.
- If appropriate care or advice can be achieved during the consultation and in line with the needs of the patient you will not be required to attend the practice.
- If the clinician feels that a face to face appointment is needed and there are no COVID 19 infection concerns, an appointment will be arranged for you to attend the surgery.
- To reduce the risk of infection, please attend your appointment alone unless a parent/guardian or carer is required.
ENTERING THE BUILDING
- Patients will only be able to gain access to the reception area one at a time.
- Please remain in the foyer until called through
- Please remain at least 2mts/3 foot from anyone else who may be in the foyer.
- When approaching the reception desk, please remain behind the black & yellow tape on the floor and in front of the information board.
- Please do not be offended if you are asked to take a step back
CHRONIC DISEASE & ONGOING CARE MANAGEMENT
If you receive ongoing care from the practice, this will continue and you will be contacted by a member of the team to advise you of your appointment.
MEDICATION – REPEAT & ACUTE
- Please could all patients with online access “nominate a pharmacy”, this will allow for prescriptions to be sent directly to the pharmacy of your choice. You will then not need to attend the practice.
- The walk in Prescribing Clinic has been suspended.
- If you have any queries with your medication or prescriptions please call: 01354 661922 Opt: 2, between the hours of: 9.30 – 13.00 & 14.00 – 15.00 only.
- Please post all repeat prescription requests through the letter box, or in the repeat prescription box located in the foyer.
- We are unable to provide prescriptions for over the counter medication that is in short supply.
ON-LINE ACCESS - MEDICATION ORDERING
- We will be allowing registration for on-line services to be activated over the phone.
- 4 identity questions will be asked and an email address will need to be provided.
- A verification email will be sent and this will need to be verified by the patient.
- Log in details and passwords will be sent once verification has been achieved.
- On receipt of the log in details please allow 24hrs before attempting to log in.
- When logged in, please “nominate a pharmacy” before ordering your repeat prescription
- If there are any special requests please enter these into the comments/notes box.
- Alternatively download the NHS app - https://www.nhs.uk/apps-library/nhs-app/
- If following a telephone triage you are requested to supply a specimen, containers can be collected at the reception desk, they will be placed in an envelope clearly labelled with your initials.
- On returning the specimen, please make sure that you have labelled the container clearly and correctly with your name and date of birth.
- Please place the specimen in the specimen box located on the left when entering the practice.
- If you need to collect a repeat prescription or Med 3, for on-going conditions or non-virus related conditions, from the practice, please adhere to the above criteria on entering the building.
- Please state your name and what you are collecting
- The receptionist will place the item to the far right of the desk and will move back ready for you to collect.
FRUSTRATIONS & CONFUSION
We understand that changes can cause frustration and that these can be confusing. At this time we are unable to offer the same level of service and access as normal, but hopefully with the information provided above we can alleviate some of this confusion and anxiety. However, these measures have been implemented to keep us all safe and in line with specific guidance.
The Riverside Practice in line with the NHS “Zero Tolerance” Policy, will not tolerate any verbally aggressive or abusive behaviour to any member of the team and if this type of behaviour presents itself, it will be dealt with accordingly.
PLEASE HELP US TO HELP YOU AND THE STAFF OF RIVERSIDE TO STAY SAFE.
If you suspect you have Coronavirus, please logon to the NHS 111 website for the latest advice on: https://www.nhs.uk/conditions/coronavirus-covid-19/ .
We appreciate this is a challenging time for everyone and we hope to keep all our patients and staff well.
The Riverside Practice thanks you for your continued support
Coronavirus and your wellbeing
You might be worried about coronavirus (also known as COVID-19) and how it could affect your life. This may include being asked to stay at home or avoid other people.
This might feel difficult or stressful. But there are lots of things you can try that could help your wellbeing.
Please click here to be redirected to the Mind website
Welcome to The Riverside Medical Practice
The Riverside Practice in March provides the highest quality health care from modern purpose-built premises in Marylebone Road, March.
The premises are designed and equipped to meet the needs of our patients.This includes wheelchair access to all rooms, disabled toilets and a hearing loop in reception. A wheelchair for patient use is available at reception. In the car park there are designated disabled parking spaces.
Our Doctors, Advanced Nurse Practitioners, Nurses and all our other staff are dedicated to offering a professional service.
With our website helping us to keep all our patients up to date with news and information about our practice.
The new, simple and secure way to access a range of NHS services on your smartphone or tablet.
What the NHS App does
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- view your GP medical record securely
- register to be an organ donor
- choose how the NHS uses your data