Patients on long-term medication can order repeat prescriptions in a number of ways:
- Online - follow the link at the top of this page. First-time users will need to complete a simple registration.
- By hand - drop your computer printed repeat form into reception with the reuquired items clearly marked.
- By post - send it to us remembering to include a stamped addressed envelope if you want us to post it back to you.
- We are unable to accept requests for medication over the telephone - This is a safety control the GP Partners have put in place.
You should allow at least 2 full working days for your prescription to be processed. For example, prescriptions left on a Monday will not be ready for collection from the surgery until Thursday. Please help us by giving us enough time to deal with your prescription. If we do not get the required notice for your repeat prescription we may not be able to issue it in time before you medication runs out
If you have your prescription sent to a pharmacy (such as Boots next door) you will need to allow an additional day (possibly 2) before collecting it from them. They may need to obtain your medication.
If you have a query on your repeat prescription it may be possible for our prescription clerk or your pharmacist to sort this out. The pharmacies in March, Boots, Lloyds and Tesco offer a free prescription collection service. Please ask at your pharmacy for details of the delivery/collection service they may provide.
Contacting our Prescription Clerks
Patients of The Riverside Practice can call our Prescription Clerks directly on
01354 662196. They are available from 9.30am to 12.30pm Monday to Friday. The Prescription Clerks are not allowed to accept requests for Medication over the phone, they are following safety controls put in place by the GP Partners.
Medicines management and Wastage
Working with the Medicines Management Team from the CCG we are keen to avoid wastage of medications. We would ask that you do not order medications that you do not need. In addition if the amounts of your medications need reconciling so you can order all the medicines that you require at the same time, it would be helpful if you could let our prescribing clerk know the number of tablets you require to do this.