Home visits should only be requested for patients who are housebound because of illness or disability. Please remember that such visits are for medical and not for social or personal reasons.
Please come to the surgery if you can. In the time that it takes to see one person at home, the doctor could see between two and four patients at the surgery. Wasting time on unnecessary home visits can delay someone else getting the (sometimes life-saving) treatment that they may need.
If you feel a home visit is necessary, please contact the practice reception on 01354 661922. If possible, please telephone before 10:30 am. Please provide the name, address and telephone number of the patient and the reason for the visit request. A doctor may phone you back to ascertain the nature of the problem before deciding to visit. Sometimes the problem can be dealt with by alternative arrangements or advice.
If the doctor does not feel that a home visit is medically necessary, he may ask you to come to the surgery. This is because:
- it may be possible to see you quicker at the surgery than if you were to wait at home for a visit.
- there are better facilities for appropriate examinations and tests at the surgery.
- it is much quicker for the doctors to see patients at the surgery which means we can provide a better service to all our patients.
If you have requested a home visit and you are expecting the doctor to visit, please phone the practice reception again if no one has arrived before 3:00 pm.