We make every effort to give our patients the best possible service. However, we are aware that things can go wrong resulting a patient feeling that they have a genuine reason for a complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably as possible.
Complaints can be dealt with informally or formally as the patient wishes. Should you wish to discuss a complaint you can take any of the following options:
1. Speak to the Practice Manager (or his assistant if the Practice Manager is not available).
2. Call the Practice Manager to discuss a complaint or make an appointment to meet at a mutually agreeable time.
3. In writing, using our complaints form (download below) or by letter.
Complaints Leaflet and Form.pdf
All complaints are managed in line with the national NHS Complaints procedure.
These are also available from our practice reception team.