The Riverside Practice23 Marylebone RoadMarch, Cambs, PE15 8BGTel: 01354 661922
Now available at The Riverside Practice
Registration is simple and you can register here https://app.doctorlink.com/riversidepractice-march/register
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Early advice for adults (18 years and over) with muscle or joint problems.
Care Navigation Information for patients
Why is the receptionist at my GP surgery asking me questions?
Receptionists will often ask you some basic questions about your current health problem or enquiry. This is so that they can make sure you see the right person at the right time. It is also so that appointments with the practice doctors or other staff are used in the best way to meet the needs of all patients that need to be seen at the practice.
All GP receptionists are trained to respect confidentiality, in the same way that the clinical staff are. They have also had Care Navigation Training so that they can help you to identify where you can get the most appropriate support and advice.
What is Care Navigation Training?
Patients often tell us that they find the range of NHS services available, and how to access them, confusing and difficult to understand. Care Navigation is a new way to help patients find the right service for their needs and our receptionists have been trained in what’s available.
How will the receptionist know about all the services available locally?
Receptionists have access to a new local ‘Directory of Healthcare Services’ prepared by local NHS staff. If the receptionist thinks another service will be better, or quicker, for you to access, they will be able to help you find it.
Why has Care Navigation been introduced?
Doctors in GP practices are getting busier. Many people contact their GP practice first if they have a health enquiry but a GP appointment is not always the best option. There are other, and sometimes more appropriate, ways to get help with your illness or injury, or to answer your query.
Receptionists understand what their practice staff do and they know what other services are available. For example, a nurse or pharmacist might be able to treat you, often sooner than waiting for a doctor’s appointment. There may also be local voluntary, social, or self-help groups that the GP receptionist can put you in touch with.
What if I do not want to answer all the receptionist’s questions?
Not all patients will feel comfortable telling the receptionist about their health. You do not have to give full details but even if you can give the receptionist a basic idea of what the issue is they will be able to get you the appropriate help quicker.
If you are phoning the receptionist it is a good idea to phone from a place, and at a time, where you can describe your health issue briefly and without embarrassment. If you are in a public place let the receptionist know. They will understand if there are questions you would prefer not to answer.
If you are in a busy GP reception area you can ask the receptionist if you can move to a private area. You could also write down the problem so that you don’t have to speak it out loud.
How will this help me as a patient and the NHS?
If it’s more appropriate for someone other than a GP, for example a Practice Nurse, to treat you then you might get an appointment with them sooner. Another health professional may also be better equipped because they see people with the same kind of health problem every day. If you have a long-term condition specialist treatment in another NHS setting may stop it from getting worse.
We all want to keep you well. We want you to avoid unnecessary trips to a GP practice or hospital, especially if your condition can be managed closer to home.
How can I find out information by phone?
The NHS 111 service is open 24 hours a day, every day. You might find this easier and more convenient than phoning your GP practice.
Dial 111 - calls are free from landlines and mobile phones
NHS 111 connects you to a team of trained call advisers. They will ask questions to find out about your health issue and where you are. They are supported by very experienced nurses, paramedics, and GPs. They can give healthcare advice over the phone and direct you to a local NHS service. If necessary they can call an ambulance or paramedic, or advise you to travel direct to the Emergency Department at your local hospital.
How can I find out information online?
You can also look up local services online, anytime, on the NHS Choices website at www.nhs.uk. On the homepage you can search for services near to your postcode. It also has links to information about health, care, and how to live well. For non-emergencies, it can be a very useful first place to look - it might even answer all your questions.
What if I need to contact adult social care services?
Adult social care services are provided by Cambridgeshire County Council or Peterborough City Council, depending on where you live. They can be contacted on the details below:
Cambridgeshire County Council Adult Social Care:
Tel: 0345 045 5202 (08.00 to 18.00 Monday to Friday, 09.00 to 13.00 on Saturday.) Email: firstname.lastname@example.org Web: www.cambridgeshire.gov.uk
Peterborough City Council Adult Social Care:
Tel: 01733 747474 Email: email@example.com Web: www.peterborough.gov.uk
Is there anyone else I can contact?
Healthwatch Cambridgeshire and Peterborough is the independent champion for people who use health and social care services in Cambridgeshire and Peterborough. They also offer a free, confidential information service to help you find your way around local health and care services. You can contact them on 0330 255 1285 or email: firstname.lastname@example.org
If you have questions about Care Navigation and your GP practice, do ask the reception staff. If you have general questions about Care Navigation, do contact the Patient Experience Team, Cambridgeshire and Peterborough Clinical Commissioning Group, tel: 0800 2792 535, email: email@example.com
The practice nurse runs an asthma clinic in conjunction with the doctors. The aim is to ensure that patients have the most appropriate treatment for their asthma / COPD.
These are run by the practice nurses. Please make an appointment for your smear and a health check when your smear is due for repeat.
The child health clinic is run by the Health Visitor on Thursday mornings at the surgery. Your child can be weighed and measured in the clinic. You can see the health visitor to discuss aspects of your child’s health and development.
We follow the Department of Health Guidelines for vaccination of children. Please attend your appointment when notified by child health. Please let the practice reception know if you will not be able to attend your appointment. The six week baby check is done by your doctor. Please contact the reception to make an appointment.
Patients who have coronary artery disease should see the nurse in her clinic for their recommended annual follow up. This involves having your blood pressure taken. Please arrange your annual blood tests before the clinic if possible.
Cryotherapy with liquid nitrogen is a treatment for warts and other benign skin conditions. When told to do so by the doctor, please make an appointment to see the nurse in the clinic.
The practice nurse runs a diabetic clinic in association with the doctors. The Diabetes Specialist Nurse also attends the practice.
All the doctors provide advice on family planning. An appointment can be made with the practice nurse for contraceptive follow up when this is required. Dr Thomas is trained to fit and remove the implanon contraceptive implants as well as IUCD coils.
The Fenland Anticoagulation Nurse runs a clinic at Parkview Clinic for patient’s anticoagulated with warfarin.
Patients on treatment for hypertension can be seen for follow up by the nurse in one of the hypertension clinics. Please arrange your annual blood tests before you see the nurse in the clinic.
The Practice Nurses also runs a leg ulcer clinic in the practice.
The practice nurse runs a minor ailments clinic. If you have a problem which you thinks is a minor ailment eg, earache, sore throat, head lice, hay fever, insect bite etc please ask to be seen in the minor ailment clinic.
The practice provides a smoking cessation service. If you need help and support to stop smoking, please make an appointment with the Health Care Assistant.
Help us help you… visit your local Minor Injury Unit (MIU)
Your local Minor Injury Units (MIU) in Ely, Wisbech and Doddington are on hand to treat minor illnesses and injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, cuts, bites and stings.
No appointment necessary, patients (adults and children aged two or over) are seen by highly skilled nurse practitioners who can offer treatment and advice on illnesses and injuries that need attention urgently but are not critical or life threatening. X-Ray services are also available at Ely and Doddington MIUs.
Doddington Minor Injury Unit
Doddington Community Hospital,
Tel: 01354 637078.
Monday – Friday: 8.30am-6pm (X-ray: 9am – 5.45pm)
Saturday/Sunday: 9am-5pm (X-ray: 1pm – 4.45pm)
Bank holidays: 9am-5pm (X-ray: 1pm-4.45pm)
Ely Minor Injury Unit
Princess of Wales Hospital,
Tel: 01353 656675.
Monday – Friday: 8.30am-6pm (X-ray: 9am – 4.45pm)
Saturday/Sunday: 8.30-6pm (No X-ray)
Bank holidays: 8.30-6pm (No X-ray)
Wisbech Minor Injury Unit
North Cambridgeshire Hospital,
Tel: 01945 468787
Monday – Friday: 8.30-6pm (X-ray: 9am – 4.45pm)
Bank holidays: closed
Please help your NHS to continue to run smoothly by choosing the right service for your illness or injury.
If you have an urgent medical concern, or unsure which service is right for you, call NHS 111. Open 24/7, trained medical advisors will access your symptoms and direct you to the appropriate service. Depending on the situation, the team can connect you to a nurse, dentist or a GP.
Minor Eye Problems?
If you have recently started to experience a problem with your eyes – such as sticky or inflamed eyes, flashing lights or floaters – you can be assessed and treated by our local Minor Eye Conditions Service.
This is a free NHS service available within several local optometry practices.
What is a Minor Eye Conditions Service (MECS)?
The MEC service treats conditions which do not necessarily need specialist hospital examinations, in convenient locations for the patient, and is carried out by specially trained Optometrists. You may contact the participating Optometry Practice of your choice and they will offer you their earliest MEC appointment, which will be within a week of you contacting them or they will direct you to another participating Practice.
Conditions that can be seen under within the service include:
*An acute condition is one with a sudden onset. If you have had the condition for many weeks and months it is called a chronic condition and you should discuss this with your regular optometrist or GP, in the first instance.
Please note this is NOT a standard sight test.
Where should I go?
Not all the registered practices have an optometrist available every day. If they don’t have appointments within a week they will be able to guide you to another nearby accredited optometry practice.
How do I book an appointment with the service?
To make an appointment, call one of the opticians listed in the MEC service section below.
You will be asked some questions about your problem and symptoms when you contact the practice to assess whether the condition is suitable for the MEC service or is more urgent in nature. You will be seen within one week if a MEC appointment is suitable.
Please take your glasses and a list of your current medication with you to the appointment. The optometrist may need to put drops into your eyes to enlarge your pupils and get a better view inside your eyes.
You should not drive until these drops have worn off, which may take a few hours.
If your condition is found to be more serious after examination, the optometrist will refer you urgently to the hospital eye clinic who will then contact you with an appointment.
You may also be advised to make an appointment with your GP if your eye condition is related to your general health.
Minor Eye Services Directory
As from August 2019 The Riverside Practice will no longer be offering travel advice appointments.
We advise you to approach a private travel clinic early as some vaccinations are courses that are required to be given over a few days/weeks.
List of Private Clinics in Cambridge:
The Travel Clinic: Masta Travel Clinic
CityDoc Travel Clinics: CityDoc Travel Clinic
Superdrug: Superdrug Travel Vaccinations
Boots: Boots Health-vaccinations/travel-vaccination
The following Website "Fit for travel" provides comprehensive information about all travel related issues and a list of all countries with recommended vaccine and malaria advice.
For additional information you can visit the following websites:
Foreign Travel Advice:
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Private Medical Examination and Fees
AFTER a period of 7 days of self-certification for any illness/work absence, for the purpose of sick pay and benefits only, we can supply a Fit for Work certificate (commonly known as a sick note or MED3).
Following an admission to hospital it is the hospital discharging teams responsibility to provide you with advice about your return to work and provision of a fit for work certificate.
It is becoming increasingly common that children attend our surgery and as part of the consultation we are requested to provide a “doctor’s note” to verify the child’s illness at the request of the school.
Absence from school is by and large due to self limiting illnesses which require either no treatment or a self-care approach. As such the child’s parent or guardian can verify the child’s absence from school and the reason for this directly with the school, including on a recurrent basis.
By requesting confirmation of illness when a child is absent from school encourages attendance for self limiting and minor illness that is unnecessary. It also means that the child has to attend the surgery for an appointment, for the purpose of obtaining confirmation of illness, which takes an appointment away from a patient with a genuine medical need. In requesting confirmation of sickness for children we also have to consider confidentiality and the relationship we have with our patients.
Providing written confirmation of an illness for a child is not part of the NHS service we provide and is not a requirement in line with BMA guidance.
At The Riverside Practice we will not provide a doctor’s note for children who are absent from school.
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